COMPANY DESCRIPTION
Idealis Consulting is a team that designs, develops, integrates and supports your ODOO solutions in order to make our customers more productive, responsive and profitable.
Our mission is to support the companies's growth and guarantee their digital transformation thanks to Odoo. We offer an adequate solution for every business problem they have to face. Our mission is to get them close to where their Ideal IS. Our consultants will accompany them throughout their projects by offering them an ERP solution adapted to their needs during all their projects.
We help them whatever the sector. Moreover, our consultants have developed vertical solutions that meet the specificities of certain sectors. Avoid the cost of extreme customization and benefit from a quick implementation like Smart Biotech, Smart Analytics, Isabel Connect, Smart Membership, Talent Management HR, Smart Phama, Smart Quality and much more to come.
As a services company, Idealis Consulting knows that human capital has a very high value. Every wish of our employees about their career opportunities is being considered with the highest interest.
To expand our team we are looking for a KEY ACCOUNT & CUSTOMER SUCCESS MANAGER.
POSITION DESCRIPTION
Strategic Relationship & Business Support:
- Build and maintain trusting relationships with decision-makers (CEO, Directors, CFO, etc.), understanding their challenges and aligning solutions with their strategic goals.
- Analyze business issues, identify new opportunities, and propose evolutions to strengthen client loyalty and growth.
Project & Implementation Management:
- Work closely with the Delivery & Services department (internal) ensuring commitment to deadlines, budgets, and client satisfaction.
- Work closely with technical, project, and client teams (external) to ensure coherence, proper planning, and proactive risk mitigation.
- Ensure a smooth transition between the different project phases execution, improving communication between Idealis and the customer.
Customer Relationship & Loyalty Management:
- Maintain regular contacts with clients, anticipate their needs, monitor their satisfaction, and adapt accordingly.
- Handle complex or conflict situations with tact, maintaining a firm stance when necessary.
Business Development & Opportunities:
- Continuously identify new growth opportunities, additional services, or projects.
- Participate in negotiations and renewals with a strategic approach focused on value creation.
Lead Complex Projects:
- Act as a key point of contact for clients in complex or high-risk projects, resolving issues before they escalate.
WHAT WE OFFER
- An employment contract for an indefinite period with numerous benefits
- A pleasant work environment and a great atmosphere at work
- A flexible schedule
- An attentive management that listens to its employees
- Varied and challenging missions
YOUR PROFILE
- Bachelor/Master studies in a related area (Commercial Engineer, Economics, Communication, ...)
- At least 3 years of experience in managing key accounts, complex projects, and working with decision-makers at senior levels, preferably in ERP/SaaS environments.
- Experience within the ERP sector such as ODOO, SAP or another ERP player
- Fluent in French and English, knowledge of Dutch is a plus
SKILLS
- Familiarity with project management methodologies and the ability to lead or support technical and functional discussions with customers.
- Excellent interpersonal skills, persuasive, and influential at all hierarchical levels.
- Strong listening, analytical, and synthesis skills to propose tailored solutions.
- Leadership in managing complex or conflict situations.
- Autonomous, organized, and diligent in handling multiple clients.
- Customer-centric and results-oriented
- Strategic mindset and proactive approach
- Adaptability, team spirit, and willingness to learn and grow